This Privacy Policy (hereinafter referred to as the Policy) defines the procedure for processing and protecting personal information about Users that the Crocos Limited Liability Partnership (hereinafter referred to as the “Administration”) may receive during their use of the Site almaty.citypass.kz (full version, mobile version, applications) of the Administration (hereinafter referred to as the Website). Before using the Site, users should familiarize themselves with the terms of this Privacy Policy.
1. General provisions
1.1. Using the Site in any form means the User’s unconditional consent to the terms of this Privacy Policy (hereinafter referred to as the Policy) and the conditions for processing his personal information specified therein. In case of disagreement with the terms of the Privacy Policy, the User must refrain from using the Site.
1.2. The conditions stipulated in the Policy (including any of its parts) may be changed by the Administration without any special notice and without payment of any compensation in this regard. The new version of the Policy comes into force from the moment it is posted on the Administration’s Website.
1.3. By accepting the terms of this Policy, the User expresses his consent to the processing of User data by the Administration for the purposes provided for in this Policy, as well as to the transfer of User data to third parties in the cases listed in this Policy.
1.4. The Website collects, accesses and uses for the purposes defined by the Policy personal data of Users, technical and other information related to Users.
1.5. Technical information is not personal data. The Company uses cookies that allow you to identify the User.
Cookies are text files available to the Company for processing information about User activity, including information about which pages the User visited and about the time the User spent on the page.
The user can disable the use of cookies in the browser settings.
1.6. Technical information is also understood as information that is automatically transmitted to the Company during the use of the Site using the software installed on the User’s device.
1.7. The User’s personal data means the information that the User provides to the Company when filling out an application on the Website and subsequent use of the Website.
The information required to provide the Company is marked in a special way.
Other information is provided by the User at his discretion.
1.8. The Company may also process data made publicly available by the subject of personal data or subject to publication or mandatory disclosure in accordance with the law.
1.9. The Company does not verify the accuracy of the personal information provided by the User and is not able to assess his legal capacity.
However, the Company assumes that the User provides reliable and sufficient personal information about himself and keeps this information up to date.

2. Purposes of processing Users’ personal information
2.1. The Administration may use the User’s personal data for the purposes of:
2.1.1. Identification of the User registered on the Center’s website
https://almaty.citypass.kz / for its further authorization, ordering and other actions.
2.1.2. Providing the User with access to personalized website data https://almaty.citypass.kz /.
2.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the site https://almaty.citypass.kz /, providing services and processing requests and requests from the User.
2.1.4. Determining the location of the User to ensure security, fraud prevention.
2.1.5. Confirmation of the accuracy and completeness of the personal data provided by the User.
2.1.6. Notifications of the User by e-mail and via SMS mailings to the mobile phone.
2.1.7. Providing the User with effective technical support in case of problems related to the use of the site https://almaty.citypass.kz /.
2.1.8. Providing the User with his consent with special offers, pricing information, newsletters and other information on behalf of the site https://almaty.citypass.kz /.
2.1.9. Carrying out advertising activities with the consent of the User.

3. Terms and methods of processing Users’ personal information
3.1. The User consents to the processing of his personal data by sending an application (any written request containing contact details).
3.2. The processing of the User’s personal data means the collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of the User’s personal data.
3.3. With respect to the User’s personal information, its confidentiality is maintained, except in cases where the User voluntarily provides information about himself for general access to an unlimited number of persons.
3.4. The Company has the right to transfer the User’s personal information to third parties in the following cases:
• The User has consented to such actions;
• The transfer is necessary for the User to use a certain service of the Site or to fulfill a certain contract or agreement with the User;
• Transfer to the authorized state authorities of the Republic of Kazakhstan on the grounds and in accordance with the procedure established by the legislation of the Republic of Kazakhstan;
• In order to ensure the possibility of protecting the rights and legitimate interests of the Company or third parties in cases where the User violates the terms of contracts and agreements with the Company, this Policy, or documents containing the terms of use of specific services;
• As a result of processing the User’s personal information by depersonalizing it, depersonalized statistical data is obtained, transferred to a third party for conducting research, performing work or providing services on behalf of the Company.

4. Measures applied to protect the User’s personal information
4.1. The Company takes necessary and sufficient legal, organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions with it by third parties.
5. Dispute Resolution
5.1. All possible disputes arising from the relations regulated by this Policy are resolved in accordance with the procedure established by the current legislation of the Republic of Kazakhstan, according to the norms of Kazakh law.
5.2. Compliance with the pre-trial (claim) dispute settlement procedure is mandatory.
6. Additional conditions
6.1. The Company has the right to make changes to this Privacy Policy without the User’s consent.
6.2. The new Privacy Policy comes into force from the moment it is posted, unless otherwise provided by the new version of the Privacy Policy.