This Privacy Policy (hereinafter referred to as the Policy) defines the procedure for processing and protecting personal information about Users that CROCOS LLP (hereinafter referred to as the “Administration”) may receive when using the site. redbus.kz (web version, mobile version, applications) (hereinafter referred to as the Website). Before using the Site, the User must familiarize himself with this Policy.

General provisions

1.1. Using the Website means the User’s unconditional consent to this Policy and the terms of personal data processing.

1.2. The Administration has the right to change the Policy without special notice. The new version comes into force from the moment of publication on the Website.

1.3. The User agrees to the processing of personal data and their transfer to third parties in order to fulfill the contract of carriage and purchase tickets.

1.4. The Website collects personal data, as well as technical information.

1.5. The Website uses cookies for correct operation, authorization and analytics. The user can disable cookies in the browser settings.

1.6. Technical information includes IP address, device type, browser, operating system, access time, and navigation pages.

1.7. Personal data — information entered by the User when purchasing a ticket: full name, phone number, email, details of the passenger’s identity document, and other information necessary for transportation.

1.8. The Administration does not verify the accuracy of the data, but assumes that it is up-to-date.

Purposes of personal data processing

2.1. The data is used for: — registration and issuance of electronic tickets; — transfer of data to the carrier for the trip; — communication with the User (SMS, email, notifications); — refund of funds; — fraud prevention; — technical support; — sending notifications and suggestions (if agreed).

Transfer to third parties

3.1. The data may be transferred to: — carriers for travel; — payment systems and banks for payment and refund; — government agencies as required by the legislation of the Republic of Kazakhstan; — analytics and hosting services in an impersonal form.

3.2. Processing includes the collection, storage, use, transfer, depersonalization and deletion of data.

Data protection

4.1. The Administration applies organizational and technical measures to protect against loss, alteration and unauthorized access.

Data retention period

5.1. Personal data is stored for the duration of the contract of carriage and the subsequent period established by the legislation of the Republic of Kazakhstan and accounting requirements.

Dispute resolution

6.1. Disputes are resolved in accordance with the legislation of the Republic of Kazakhstan. 6.2. The pre-trial settlement procedure is mandatory.

Final provisions

7.1. By continuing to use the Website, the User confirms his agreement with the Privacy Policy.

7.2. Requests regarding data processing: info@redbus.kz