Ticket Questions:

What does a 24/72-hour ticket include?

This ticket offers unlimited hop-on, hop-off access at any of our stops within the specified validity period. Passengers are not restricted to a single bus, allowing them to plan their route and travel time around the city freely.

Where can I buy a ticket?

Tickets can be purchased online via our website or at the ticket office near the “Astana-Baiterek” Monument. You can also buy tickets from the driver inside the bus at any other stop.

Is there a one-day ticket?

Yes, we offer 24-hour tickets.

Do you offer discounted tickets?

Yes, discounted tickets are available for children, students, retirees, large families, and individuals with Category 2 or 3 disabilities. The price for a discounted ticket is 3,000 KZT. It is essential to carry a document proving your eligibility for the discount. For individuals with Category 1 disabilities and one accompanying person, the ride is free.

Route Questions:

How many stops are there on the route?

Detailed information about the route can be found on our website.

How do I find your bus stops?

You can find the location of each stop on our website under the “Route” section.

How often do the buses run? How can I find out when the next one arrives?

Information regarding bus frequency and the next scheduled departure is available on our website or on our Instagram: @astanaredbus.

How long does the full tour take?

The full duration of the route is 2 hours.

Accessibility Questions:

Can I reserve a seat?

No, we operate on a first-come, first-served basis; seat reservations are not available.

Are the buses/boats wheelchair accessible?

Yes, our bus is equipped for wheelchair access.

Are dogs allowed?

Yes, provided the dog does not disturb other passengers. Guide dogs are also permitted.

General Questions:

Where can I board the bus?

Passengers can board the bus at any stop listed on our website.

What are the operating hours?

The schedule is published in the “Routes” section. Any significant changes to the schedule will be posted on our website or social media.

Is there a guide on the bus?

Yes, our bus features a multi-language audio guide prepared by a professional tour guide. Passengers receive complimentary headphones.

Do your buses have open tops?

During the warm season, the bus roof opens fully. However, we respond promptly to weather changes to ensure passenger comfort.

Will we see the city’s main landmarks?

Yes, our route is designed to ensure passengers see all the city’s key landmarks. In total, the route covers 12 major attractions.

I left my belongings on the bus/boat. What should I do?

Please call us and provide details: describe the lost item and specify which stop and what time you got off the bus. Our number is: 8 777 555-75-75.

Can I get a refund if I didn’t have time to use my ticket?

We will review your request if you believe you were unable to ride due to a fault on our part. In all other cases—such as purchasing a ticket but not arriving during its validity for personal reasons, arriving after hours, or missing the last trip—refunds are not provided.

Where can I leave a review or complaint?

Please email us at: info@redbus.kz

I have a question regarding rental, advertising, or partnership—who should I contact?

Please reach out to us using the provided contact details for more information. Our number is: 8 777 555-75-75.